RETURN AND REFUNDS POLICIES
PLACING AN ORDER
When you place an order, you will receive an email confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
We offer free worldwide shipping for all orders over $90.
An order processing can take between 1-3 business days from Monday through Friday, excluding weekends and holidays.
After such time you will get an email to notify that your order is on its way. Shipping times will vary by location.
Before you finalize your order, you'll be given various delivery options to choose. The parcel may take up to 7 - 10 business days before being delivered to our customers which depends on the delivery method that you chose.
Shipping methods and processes are constantly being updated and reviewed - we are exploring additional options to try to ensure faster delivery times.
We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. If you have any issues or questions please get in touch with Customer Care.
(Please note we are not responsible for orders that did not arrive due to factors beyond our control (i.e. providing the wrong shipping address, not cleared by customs, the order was stolen, etc.)
Don't love your product? No worries! We offer a 30 day money back guarantee with full refund on any used or unused items. Customer just has to pay return label. Simply return your products to us within 30 days of placing your order. Customer is responsible for return shipping costs.
All returns are subject to a 15% restocking/disposal and recycling fee on returns past 30-days from ordering. Any type of refund will be issued as store credit if returned after your 30-day window. Because of the nature of our business and products, we are unable to restock or resale any items.
Customer is able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email firstname.lastname@example.org to cancel within the time period.